Caterer | Catering Company Bournemouth | Yes Chef Hospitality

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Privacy Policy

Yes Chef Hospitality

Last updated: 26 December 2025

Yes Chef Hospitality is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, or use our catering services.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this Privacy Policy and our Terms & Conditions, which govern the use of our website and catering services.

1. Who We Are (Data Controller)

Business name: Yes Chef Hospitality
Business type: Catering & Hospitality Services
Location: Bournemouth, and Cotswolds
Service areas: Bournemouth, Poole, Christchurch, Dorset, and the Cotswolds

For the purposes of UK data protection law, Yes Chef Hospitality is the Data Controller responsible for your personal data.

2. The Law We Follow

We process personal data in accordance with:

    • UK GDPR

    • Data Protection Act 2018

    • Guidance issued by the Information Commissioner’s Office (ICO)

We are committed to lawful, fair, and transparent data handling at all times.

3. Data Protection Principles We Follow

We follow these core principles when handling personal data:

    • We collect data lawfully, fairly, and transparently

    • We only collect data for specific, legitimate purposes

    • We collect only the data we need

    • We keep data accurate and up to date

    • We retain data only for as long as necessary

    • We protect data using appropriate security measures

4. What Personal Data We Collect

4.1 Information You Provide to Us

When you contact us, request a quote, or book catering services, we may collect personal information necessary to deliver our services effectively, including:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Event location

  • Event date and timings

  • Guest numbers

  • Menu selections

  • Dietary requirements and allergy information

  • Special requests related to your event

  • Records of communications with us

This information allows us to plan, coordinate, and deliver catering services safely, professionally, and in line with your specific event requirements. We are committed to ensuring that all users can interact with our services and website without barriers; further details on how we support inclusive access can be found in our Accessibility Statement

4.2 Catering-Specific & Food Safety Data

As a catering business, we may process information relating to:

    • Dietary requirements

    • Food allergies and intolerances

    • Religious or ethical food preferences

This information is handled with particular care and is used solely to ensure safe food preparation, compliance with food safety standards, and appropriate service at your event. Access to this data is limited strictly to chefs and event staff who require it to perform their duties.

4.3 Information Collected Automatically

When you use our website, we may automatically collect:

    • IP address

    • Browser type and version

    • Device information

    • Pages visited and time spent on the site

    • Referral source

This data is used in an aggregated and analytical manner to help us understand website usage, improve functionality, and enhance overall user experience.

5. Lawful Bases for Processing Your Data

We process personal data under the following lawful bases:

Contractual Necessity

To:

    • Provide catering services

    • Manage bookings and events

    • Communicate about your event

    • Issue invoices and confirmations

Legitimate Interests

To:

    • Respond to enquiries

    • Improve our services

    • Maintain business records

    • Ensure food safety and service quality

Consent

To:

    • Send marketing communications (where opted in)

    • Use event photographs for marketing (where permission is given)

    • Use non-essential cookies and analytics

You may withdraw consent at any time.

6. How We Use Your Personal Data

We use personal data to:

    • Deliver catering services

    • Plan menus and food preparation

    • Manage dietary and allergy safety

    • Communicate with clients

    • Provide quotes and invoices

    • Improve our website and services

    • Meet legal and accounting obligations

We do not sell your personal data to third parties.

7. Who Has Access to Your Data

Your data may be accessed by:

    • Yes Chef Hospitality management

    • On-site chefs and service staff (event-specific data only)

    • Trusted suppliers or partners where necessary to deliver services

    • Professional advisers (accountants, legal advisers)

    • Authorities where required by law

All parties are required to handle data securely and lawfully.

8. Event Photography & Marketing Content

With your consent, we may take photographs of catered events for:

    • Website content

    • Social media

    • Marketing materials

We will never use identifiable images without permission and you may withdraw consent at any time.

9. Data Retention

We retain personal data only for as long as necessary:

    • Enquiry data: up to 12 months

    • Event and booking records: up to 3 years

    • Financial and invoicing records: 7 years (legal requirement)

    • Marketing data: until consent is withdrawn

Data is securely deleted when no longer required.

10. Cookies & Analytics

Our website uses cookies to improve functionality and performance.

Types of Cookies We Use

    • Necessary cookies – required for site operation

    • Analytics cookies – to understand website usage (e.g. Google Analytics)

    • Functionality cookies – to remember preferences

You can manage or withdraw cookie consent through your browser settings.

Google Analytics is governed by Google’s own privacy policy.

1. Data Security

We take reasonable technical and organisational measures to protect your data, including:

    • Secure hosting

    • Encrypted connections (HTTPS)

    • Restricted access to personal data

    • Staff confidentiality practices

While no system is 100% secure, we take all reasonable steps to safeguard your information.

12. Children’s Data

Our services are contracted by adults.
We do not knowingly collect personal data from children for marketing purposes.
Any child-related information (e.g. guest numbers or dietary needs) is handled through the contracting adult.

13. Your Rights Under UK GDPR

You have the right to:

    • Access your personal data

    • Correct inaccurate data

    • Request deletion of your data

    • Restrict processing

    • Object to processing

    • Request data portability

    • Withdraw consent at any time

    • Lodge a complaint with the Information Commissioner’s Office (ICO)

14. Third-Party Websites

Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.

15. Changes to This Privacy Policy

We may update this policy from time to time.
The latest version will always be published on this page.

16. Contact Us

If you have any questions about our Privacy Policy or how we handle your data, please contact us:

Yes Chef Hospitality
Email: enquiries@yeschefhospitality.com
Phone: +44 7523 102778
Bournemouth, United Kingdom

 Compliance & Trust Statement

This Privacy Policy is designed to meet UK GDPR requirements, reflect hospitality-specific data handling, and provide transparency for our clients.